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FAQ


1| General enquiries

What are the more popular fragrances?

Scent can be very subjective and it really depends on every individual’s personal preference. For safer options, we’ll recommend the following products:

Candles:
Lavender Essential Oil Candle
Lemongrass Essential Oil Candle
Room Sprays:
Detoxifying Room Spray
Awakening Room Spray

Roll-ons:
Uplifting Roll-on
Detoxifying Roll-on

 

Where can I buy Hush Candle products?

You can purchase them on our website (https://hushcandle.com/collections/shopping) or any of our stockists (https://hushcandle.com/pages/stockist)

 

Do you have an office where I can view your products? What are your opening hours?

Yes! Our office/ studio space is located at Oxley Bizhub 2. 


We do not have fixed opening hours at the moment as we may be out for private events and engagements, meetings or running errands at times. Please get in touch with us to schedule an appointment prior to coming down.

 

What do we use to make our candles?

All our products are 100% natural with no added chemicals. We only use natural soy wax, and therapeutic grade essential oils to make each and every one of our candles. Soy wax is a natural, vegan and biodegradable compound which provides a cleaner burn and is better for the environment. In addition, soy wax burns longer than paraffin wax, allowing you to enjoy your favourite candle for a longer period of time!
We also use 100% cotton, lead-free wicks that are free from zinc and other metal compounds, allowing for a cleaner, toxic free burn.


Why is the colour/ appearance of your candles different?

We hand pour and handcraft every single one of our candles, with no chemicals or preservatives added. Different essential oils have different natural colours and consistencies which may affect the candle’s physical appearance. This causes a slight deviation in colour and appearance for each batch of candles made. As we refrain from using chemicals or other additives to alter the look of our candles, there may be certain imperfections such as frostings, uneven surfaces. Rest assured that it is normal for your candles to look slightly different from batch to batch.


How long do the candles burn for?

Burn times stated below strictly follow our recommended burning tips. There may be slight variations to these times depending on candle care.
4oz candles: Up tp 25 hours
8oz candles: Up to 50 hours

 

What is the expiry of Hush Candle’s products?

At Hush Candle, we make use of natural ingredients to curate each candle, roll-on and room sprays. The product life cycle of our products is dependent on various external factors which includes oxygen explore levels, storing of the products, keeping out of direct sunlight.

We suggest keeping your candles, roll on or room sprays out of direct sunlight, in a cool and dry place. All our products will typically last for an average of 6 months.


2| About us

How long has Hush Candle been in business?

Hush Candle was established in June 2015, and we’ve grown from a passion project/ side hobby to a full-fledged business with our own studio, warehouse and office space in January 2019.

 

Do you offer other products apart from candles?

Yes! We also have our range of room sprays, roll-ons, with plans to include essential oil blends and diffusers to the mix in the near future. These products are ideal for those who prefer fuss-free alternatives without the hassle and potential safety concerns of burning a candle.

If you are interested in making your own candles, we also have our DIY candle making range, consisting of DIY kits and loose candle making materials, where you can create your own soy candles in the comforts of your home.

 

3| Shipping and returns

What is the shipping policy?

For all shipping enquiries, please refer to our shipping and returns page for more information. https://hushcandle.com/pages/shipping-returns-new

 

Do you offer free shipping?

Yes! We do offer free courier delivery for all orders of S$40 and above!

 

4| Workshops

When are your workshops?

We typically hold candle making workshops on a monthly basis. For the most updated list for our workshop openings, please refer to: https://hushcandle.com/collections/workshops.

Alternatively, if you want to engage us for a private workshop session, do get in touch with us via email and we’ll be happy to further discuss this with you!


5| Job opportunities

I am looking for a position at your company. Do you have any job openings?

We are always on the lookout for like-minded, passionate individuals to join our team! If interested, kindly send your CV to info@hushcandle.com.

 

6| Customisations

Are you able to make customised products for private events and corporate engagements?

Yes! We’ve worked with various corporate partners including Facebook, Credit Suisse, Mamonde, Macallan, OnPedder, as well as various advertising, events and public relations companies to create customised corporate orders and even on site engagements.

Not a corporate client? We have also worked with private clients for their special occasion.

Please get in touch with us for more information at info@hushcandle.com and we’ll have a copy of our rate card sent to you.


I have an event coming up and I’m looking to have an engaging fringe activity.  What are you able to offer?

For private/ corporate events, we typically have a mini scent bar/ candle making station, where guests can simply walk up to the booth to create their very own candles, room sprays, essential oil roll-ons or scented tablets on the spot.
Depending on the level of interactivity you require, these activations can be customised based on your specific needs.
We typically charge based on an hourly basis. For more information, please drop us an email at infor@hushcandle.com.

 

7| Candle Care

It is crucial to take note of certain candle care tips, in order for your candle to last and burn well. For more information on how to take care of your candle, you may visit: https://hushcandle.com/pages/candle-care

 

8| Recycling & Sustainability

I am done with my candle. Do you have a programme where I can return the candle jar and have it recycled?

When you’re done with your candle, you can simply rinse it with warm water to get rid of any remaining wax, and wash it with soap. We encourage all customers to reuse any existing jars and bottles by dropping them off at a glass recycling facility, or upcycling them as bottles to store trinkets and other small items. Alternatively, feel free to pass them to us at our next pop-up or at our office, and we’ll recycle them on your behalf!

 

Is Hush Candle an environmentally friendly/ socially conscious brand?

We do our best to ensure social and environmental responsibility at Hush Candle. All our products are made from all natural, biodegradable ingredients that are sourced from sustainably grown suppliers from all over the world.

We also do our part by encouraging the recycling and upcycling of our products. For instance, customers can choose to donate their used jars with us which will be upcycled or dropped off at a glass recycling facility.

At the moment, we are also holding regular monthly upcycling workshops, where anyone can simply walk in with an old/unwanted jar or choose from the pool of donated ones and have it filled up and made into a candle on the spot. During these workshops, members of the public can also choose to donate their unwanted candle jars, vessels or bowls that will also be used for subsequent upcycling workshops.

Moving forward, we are also actively developing a range of soy wax melts which are bottle and package free, for a more sustainable and environmentally friendlier option.