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Shipping & Returns


Shipping Policy

Shipping
Standard delivery is complimentary with no minimum spend. However, for a peace of mind, you can opt for registered delivery with a S$3 top-up.
For purchases over S$50, we provide complimentary local registered delivery.
All orders will be packed and dispatched to SingPost within 48 hours. Delivery via normal mail typically takes 2-5 working days to reach the address specified in your order. Do expect delays of approximately 1-2 weeks during peak periods, such as Christmas or Valentine’s Day.
 
For those in a hurry to receive their items, we also offer express courier options:
  1. Express Courier (Next day delivery) - SGD$10.00 flat rate
  2. Same Day Courier - SGD$13.00 flat rate (for this option, do drop us an email first for confirmation
Back Orders
If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You can choose to receive a refund or wait for your selected item to be in stock again.
Shipping Confirmation
Once your order is dispatched, you will receive an email notification.
Loss in Transit
Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
  • Ensure your address provided is correct
  • Check if your parcel has been placed at your door/gate
  • Check with your nearest post office to see if your parcel is being held there
Shipping Address
Please verify the shipping address and information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.
 

Refund Policy

Damaged or Incorrect Items
If you believe you have received a damaged or wrong item, please email hushcandle@gmail.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a refund instead.
Refunds
Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.
We use 100% cotton, lead-free wicks. To provide the cleanest burn possible, trim your cotton wick to ¼ inch with a wick trimmer before lighting.
Half Inch Rule
Discontinue use of a candle when there is ½ inch of wax left at the bottom of the jar. This will prevent possible heat damage to the counter/surface, or the container itself.
Safety
Do not leave candles unattended and place away from children and pets. Always place candles on a heat-resistant base, and set on a leveled and stable surface.