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Shipping & Returns


S H I P P I N G

Direct courier delivery is complimentary with a minimum spend of $20. For purchases below S$20, we charge a nominal fee of S$2 for direct courier delivery. 

All orders will be packed and dispatched within 48 hours. Delivery typically takes 2-5 working days to reach the address specified in your order. Do expect delays of approximately 1 week during peak periods, such as Christmas or Valentine’s Day.


For those in a hurry to receive their items, we also offer express courier options:

  1. Express Courier (Next day delivery) - SGD$7.00 flat rate
  2. Same Day Courier - SGD$13.00 flat rate (for this option, do drop us an email first for confirmation

I N T E R N A T I O N A L  S H I P P I N G 

Yes, we do offer international shipping! However, do bear in mind that there will be international shipping costs incurred. Simply select your country upon checkout and the international shipping charges will be calculated automatically by the weight of package/delivery destination. If your country isn’t listed, simply drop us a message and we will have it sorted out.

International packages are shipped via Aramex International and typically arrive within 1-3 weeks, depending on your location as well as time of year.

Important Note: International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees incurred if any. Unfortunately, Hush Candle has no control over this. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.

For more information on international shipping, please feel free to contact us.

B A C K  O R D E R S 

If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You can choose to receive a refund or wait for your selected item to be in stock again.

S H I P P I N G  C O N F I R M A T I O N

Once your order is dispatched, you will receive an email notification.

L O S S  I N  T R A N S I T

Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
  • Ensure your address provided is correct
  • Check if your parcel has been placed at your door/gate
  • Check with your nearest post office to see if your parcel is being held there

    S H I P P I N G  A D D R E S S

    Please verify the shipping address and information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.
     

    R E F U N D  P O L I C Y

    D A M A G E D  O R  I N C O R R E C T  I T E M S 

    If you believe you have received a damaged or wrong item, please email hushcandle@gmail.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a refund instead.

    R E F U N D S

    Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.
    We use 100% cotton, lead-free wicks. To provide the cleanest burn possible, trim your cotton wick to ¼ inch with a wick trimmer before lighting.

    H A L F  I N C H  R U L E

    Discontinue use of a candle when there is ½ inch of wax left at the bottom of the jar. This will prevent possible heat damage to the counter/surface, or the container itself.

    S A F E T Y 

    Do not leave candles unattended and place away from children and pets. Always place candles on a heat-resistant base, and set on a leveled and stable surface.