Shipping & Returns

 

S H I P P I N G

All orders will take approximately 3-5 working days (excluding weekends and public holidays) to be delivered. Do expect slight delays for during the festive season, sale periods, and other major holidays in Singapore.

Direct courier delivery is complimentary with a minimum spend of S$60. For purchases below S$60, we charge a nominal fee of S$6 for direct courier delivery. All local and international deliveries come with tracking details.


We typically work with SingPost via Shippit for all local deliveries. When your item gets dispatched, you’ll receive a notification from us, together with your tracking details. In the event of a failed delivery, Singpost will notify the recipient via SMS that a delivery was attempted. The order will then be scheduled for redelivery, or placed in the nearest POP Station for self collection.


If you require any assistance with your delivery, kindly provide your tracking number and get in touch with Shippit directly to make the necessary arrangements. Assistance is available directly via the Shippit platform for these matters, once your order has been dispatched:
- Assistance with pickup
- Missing package
- Changing of delivery address
- Arranging redelivery


For those in a hurry to receive their items, we also offer express courier options:
Next Day Delivery (Weekday)* - S$25.00**


* Next Day Delivery does not include the following areas:


You will be unable to receive packages to be sent to these locations. Thus, we strongly encourage you to include a shipping address to a place where our couriers can reach you promptly, such as your home address!

Surcharge Zones (Tuas, Changi Airport, Sentosa): An additional charge of $10 will be added to the shipping cost. 

I N T E R N A T I O N A L  S H I P P I N G 

Yes, we ship worldwide (except to the USA). International shipping costs will apply and are calculated automatically at checkout based on the weight of your package and delivery destination.

If your country isn’t listed at checkout, simply drop us a message and we’ll sort it out for you.

All international orders are shipped via Aramex International and typically take 3–4 weeks to arrive, depending on your location and time of year.


C U S T O M S & D U T I E S 

Please note that international packages may be subject to customs duties, taxes, or additional fees as determined by your country’s regulations. These charges are the responsibility of the customer.

As required by law, we must declare all packages at their full value. We are unable to mark items as “gifts” or reduce their value to avoid customs charges.

 

E X C H A N G E  R A T E 

 

You may change the displayed currency at the bottom of the page for your convenience. Your order will be charged in the currency you select at checkout, and your bank or credit card provider will determine the final exchange rate.

For further enquiries on international shipping, feel free to contact us.

 

B A C K  O R D E R S 

If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You may choose to receive a refund or wait for your selected item to be in stock again.

S H I P P I N G  C O N F I R M A T I O N

Once your order is dispatched, you will receive an email notification. If you have not received your confirmation after 15 minutes, do check your junk/spam folders and refresh the email page once more. If the problem persists, do drop us an email at info@hushcandle.com. 


L O S S - I N - T R A N S I T

Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
  • Ensure your address provided is correct
  • Check if your parcel has been placed at your door/gate
  • Check with your nearest post office to see if your parcel is being held there

    S H I P P I N G  A D D R E S S

    Please verify the shipping address and contact information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.

     

    R E F U N D  P O L I C Y

    D A M A G E D  O R  I N C O R R E C T  I T E M S 

    If you believe you have received a damaged or wrong item, please email info@hushcandle.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a credit refund instead.


    R E F U N D S  &  E X C H A N G E S

    For any refund/ exchange request, we typically issue a credit refund that can be used to offset your next purchase with us. 
     
    For exchanges, do ensure that the item returned to us is in its original condition and packaging. If you are not satisfied with your purchase, please contact us directly. We will access each refund request on a case by case basis and do our best to find a solution with you.