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Shipping & Returns


S H I P P I N G

Direct courier delivery is complimentary with a minimum spend of $40. For purchases below S$40, we charge a nominal fee of S$3.50 for direct courier delivery.

All orders will be packed and dispatched within 48 hours. Delivery typically takes 2-5 working days to reach the address specified in your order. Working days does not include Saturday, Sundays and Public Holidays. Do expect delays of approximately 1 week during peak periods, such as Christmas or Valentine’s Day.

For those in a hurry to receive their items, we also offer express courier options:
Next Day Deliver (Weekday)* - Min SGD$8.00**
Next Day Deliver (Weekend)* - Min SGD$15.00**
Same Day Courier (Weekday)* - Min SGD$13.00** (for this option, do drop us an email first for confirmation).

* Local Delivery does not include the following areas:
courier options:

You will be unable to receive packages to be sent to these locations. Thus, we strongly encourage you to include a shipping address to a place where our couriers can reach you promptly, such as your home address!

Surcharge Zones (Tuas, Changi Airport, Sentosa): An additional charge of $10 will be added to the shipping cost. 

** Pricing as follows: 

I N T E R N A T I O N A L  S H I P P I N G 

Yes, we do offer international shipping! However, do bear in mind that there will be international shipping costs incurred. Simply select your country upon checkout and the international shipping charges will be calculated automatically by the weight of package/delivery destination. If your country isn’t listed, simply drop us a message and we will have it sorted out.

International packages are shipped via Aramex International and typically arrive within 1-3 weeks, depending on your location as well as time of year.

Important Note: International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees incurred if any.

As per shipping regulations, we must mark all international packages as per its full value and cannot change it to zero value or as gifts to avoid customs duties or fees. 

For more information on international shipping, please feel free to contact us.

E X C H A N G E  R A T E 

All our items are listed in Singapore Dollars and we charge your account in Singapore Dollars. The bank that issued your credit card will determine the exchange rate. 

For more information on international shipping, please feel free to contact us.

B A C K  O R D E R S 

If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You may choose to receive a refund or wait for your selected item to be in stock again.

S H I P P I N G  C O N F I R M A T I O N

Once your order is dispatched, you will receive an email notification. If you have not received your confirmation after 15 minutes, do check your junk/spam folders and refresh the email page once more. If the problem persists, do drop us an email at hushcandle@gmail.com 

L O S S  I N  T R A N S I T
Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
  • Ensure your address provided is correct
  • Check if your parcel has been placed at your door/gate
  • Check with your nearest post office to see if your parcel is being held there

    S H I P P I N G  A D D R E S S

    Please verify the shipping address and contact information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.
     

    R E F U N D  P O L I C Y

    D A M A G E D  O R  I N C O R R E C T  I T E M S 

    If you believe you have received a damaged or wrong item, please email hushcandle@gmail.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a refund instead.

    R E F U N D S

    Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.